Support

Here to help. V Sound.

Let’s sort out your app question. Find common answers below, or send us a message.

Contact support

Tell us what happened and on which screen. For a privacy request, mention it in the email subject.

I cannot sign in

Check your network connection and whether you can sign in on the music service’s page. Complete any requested verification or captcha. If the error repeats, send its wording and when it occurred. Do not send login credentials.

A track will not play or download

Check free storage and your connection. Availability of an individual track depends on the music provider. If the problem repeats, tell us which track and action cause it. You do not need to remove all downloads just to investigate.

Where are settings and documents?

Open the More tab, then Settings. You can sign out and find document links there. When the benefits service is available, invitations, promo codes and your support ID are also displayed.

I watched an ad but did not receive a reward

Rewards are granted after the advertising service confirms a completed view. Check your current status in Ad-Free. If it has not updated, send the time of the view and describe how the ad ended; you do not need to watch again just to investigate.

My invitation or promo code is not accepted

Check the code and the app’s message. A code may have expired, reached its redemption limit or already been used. You cannot redeem your own invitation code. If the result is unclear, send the error text and your profile ID. Do not post personal details publicly.

How do I delete my data?

Signing out does not delete the server-side benefits profile or all related history. Email the address above with the subject “V Sound — data deletion” and your profile ID, if available. Confirmation of your connection to the account may be needed. Use the music provider’s own tools to delete its account. More about managing your data →

How do I turn off notifications or change tracking?

For notifications, open iOS settings and choose V Sound → Notifications. Tracking permission can be changed under Privacy & Security → Tracking. Declining tracking does not turn off all ads.